Commitment is about doing whatever it takes.—Anonymous

Speedy yang lucu

Friday, February 12, 2010

— Halo Telkom Speedy. Bisa dibantu?

— Mas, saya pelanggan Speedy dengan nomor telefon 021xxxxxxx. Koneksi Internet saya kok tiba-tiba mati ya?

— Dengan Bapak siapa, mohon maaf?

— Ikram.

— Baik Bapak Ikram, untuk sementara data di kami menunjukkan tidak ada gangguan di daerah Bapak. Sudah dicek modem atau kabelnya, apakah tersambung semua?

— Sudah. Saya nggak ada ubah apa-apa. Tiba-tiba mati.

— Baik kalau begitu mohon tunggu sejenak, kami akan menghubungi teknisi. Silakan hubungi kami kembali 10 menit kemudian.

— Oke nanti saya telefon lagi.

— Ada lagi yang bisa dibantu, Bapak?

— Nggak ada.

— Baik, terimakasih telah menghubungi Telkom Speedy. Bila ada yang ingin disampaikan, silakan hubungi kami di nomor 147 atau melalui website www.telkomspeedy.com

*klik*

Kalau konsumen habis menyampaikan keluhan soal koneksi Internet mati, mbok ya jangan menyinggung-nyinggung soal menghubungi lewat website.. Bikin sakit gondok...

19 Komentar:

Anonymous blontankpoer »
12 February, 2010 03:06  

- Haloo... dengan Pak Ikram?

+ Ya, saya sendiri

- Dari TelkomSpeedy, Pak

+ Ada apa lagi? Koneksi saya belum normal, nih...

- Iya, Pak Ikram, maaf. Kami cuma mau menanggapi pernyataan bapak di blog. Sebenarnya kami mau menuliskan di form comment di blog Pak Ikram, tapi takut tak bisa membaca segera karena problem akses.

+ Iya, kalau sudah tahu begitu, kenapa masih menyatakan supaya saya menghubungi di www.telkomspeedy.com?

- Begini, Paakk... Saya yakin Pak Ikram punya akses lain bisa mengirim email. Mungkin lewat Blackberry atau mobile internet dari provider lain.

+ Masalah saya dengan Speedy, Pak.. Makanya saya menelpon ke 147

- Iya, terima kasih, Pak. Tapi saya kan cuma petugas customer care, sudah sering menerima keluhan seperti Bapak. Makanya, saya yakin Bapak pasti punya cadangan untuk tetap bisa terkoneksi dengan internet.....

+ ???

Blogger ikram »
12 February, 2010 03:15  

Wahahaa, improvisasi yang dahsyat! Tapi ini kejadiannya nggak sekarang, Mas. Beberapa waktu yang lalu. Syahdan... Hehehe.

Blogger Rahadian P. Paramita »
12 February, 2010 23:50  

Heuheu... ide yg terlintas sudah terwakili om blontankpoer ternyata...

Anonymous ael »
13 February, 2010 00:26  

di unsubscribe saja, mas. wkwkwkwk

Blogger bhowo »
13 February, 2010 05:17  

@komen pertama
wahahahaha....

Blogger azhar »
13 February, 2010 09:13  

...SOP memang tidak selalu memndukung untuk segala situasi...

Blogger ikram »
13 February, 2010 22:14  

@prajnamu: Iya, idenya dahsyat.

@ael: Pengen sih berhenti langganan tapi belum punya alternatif pengganti. Ada saran?

@azhar: Mereka ngomong berdasarkan pelatihan—nggak lihat-lihat situasi dan kondisi :(

Blogger irfan »
15 February, 2010 00:43  

O... Jadi ceritanya elu pake Speedy nih Kram...
:))

Blogger ikram »
16 February, 2010 01:46  

Ya, gitu deh...

Anonymous dianilien »
19 February, 2010 18:24  

wahh..ikrammm,baru baca blog lu dan tertawa terpingkal2 baca postingan ini..krn gw pernah mengalaminya..dan selanjutnya kalo ada masalah gw sll tlp teknisinya langsung hihihiihih

Blogger eRiek »
24 February, 2010 09:23  

hehehe...gua pernah mengalami begitu (nelpon 147 untuk keluhan speedy). penutupnya itu lho yang bikin lama. bla..bla...

Anonymous putri »
11 March, 2010 11:24  

try FastNet.
tapi dalam kegemblungan masalah pelayanan sih kayaknya mereka 11 12 yaaaa..

Anonymous Imi Suryaputera »
18 March, 2010 21:27  

Telkom ganti jualan dodol aja, hehe

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